Refund Policy
Thank you for dining at GlassFenHarbor. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to all food items and beverages purchased through our glassfenharbor.site or in-person at our location (Via Giovanni Amendola 46, Rome, 00185, Italy).
Returns
You have 24 hours to request a refund from the time you receive your order. To be eligible for a return, your item must be uneaten and in the same condition that you received it.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at +39 06 1234 5678.
Exceptions
Some items are non-refundable and non-exchangeable. These include gift cards and some sale items. In the case of a contaminated or damaged product, please document the issue by taking photos and contact us immediately.
Non-Returnable Items
We do not accept returns of the following items:
- Gift Cards
- Downloadable software products
- Some health and personal care items
Non-Refundable Beverages
All sales are final for lemonades like sodas and lemonades, and no refunds will be issued.
Promotional Items
If you return an item bought at a discounted price or with a promotional offer, you will only be refunded the amount that you paid.
Changes to this Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. This policy is effective as of January 1, 2023.
How To Return Your Item
To return an item, please contact us at +39 06 1234 5678 to arrange a return. If applicable, the item should be shipped to our address at Via Giovanni Amendola 46, Rome, 00185, Italy.
Questions
If you have any questions concerning our Refund Policy, please contact us at +39 06 1234 5678.